Service FAQ
Frequently Asked Questions
Below are some common questions we receive. If you need help troubleshooting or need parts please fill out the respective forms.We’re here for you!
WHAT SERVICES DOES ZONSKY OFFER?
We offer services as following:
- Installation and Start-up
- Calibration
- Training and User Support
- Troubleshooting and Repair
- Maintenance and Inspection
- Relocation
- Genuine Parts and Technical Resources
- Retrofit and Upgrades
- Stock and Refurbished
DOES ZONSKY OFFER CROSS-BOARDER SERVICES?
We always expand global service network and try to serve locally. If there is no service center locally we can assign such a mission per as customers’ request by mutual agreement.
DOES ZONSKY OFFER REMOTE SERVICES?
Yes, we offer both remote support for your PC and for your mobile devices.
DOES ZONSKY PROVIDE TRAINING FOR THEIR CUSTOMER’S MAINTENANCE EMPLOYEES?
Yes, we offer training for customer’s maintenance employees at start-up & commissioning process (delivery).
DO I NEED TO RELOCATE RELOCATE MY INSTRUMENT. CAN ZONSKY ASSIST?
Yes, we will be happy to help you prepare your instrument for transport as well as recommission at the new location. Please contact our Service Department.
HOW DOES AND APPOINTMENT WITH ZONSKY SUPPORT WORK?
As soon as you receive our order confirmation, a technician will contact you and we will commonly plan a date for the service visit.
If you have any Service Queries, please Contact Us anytime!
