Wire China 2026 Exhibition - Shanghai New International Expo Centre | Sep. 21 - 24 / Welcome to Our Booth. No E4B31

Service FAQ

Frequently Asked Questions

Below are some common questions we receive. If you need help troubleshooting or need parts please fill out the respective forms.We’re here for you!

We offer services as following:

  • Installation and Start-up
  • Calibration
  • Training and User Support
  • Troubleshooting and Repair
  • Maintenance and Inspection
  • Relocation
  • Genuine Parts and Technical Resources
  • Retrofit and Upgrades
  • Stock and Refurbished

We always expand global service network and try to serve locally. If there is no service center locally we can assign such a mission per as customers’ request by mutual agreement.

Yes, we offer both remote support for your PC and for your mobile devices.

Yes, we offer training for customer’s maintenance employees at start-up & commissioning process (delivery).

Yes, we will be happy to help you prepare your instrument for transport as well as recommission at the new location. Please contact our Service Department.

As soon as you receive our order confirmation, a technician will contact you and we will commonly plan a date for the service visit.

If you have any Service Queries, please Contact Us anytime!

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